Term’s & Condition’s

Cancellation policy & No show policy

Your appointments are very important to the Res(e)t Float Centre team.  They are reserved especially for you. We understand that sometimes schedule adjustment’s are necessary. Therefore, we respectfully request at least 24 hours notice for cancellations or rescheduling of  your appointment.
Please understand that when you forget, cancel or change your appointment time without giving enough notice, we miss the opportunity to receive services. This cancellation policy is used as a way of respecting the time commitment of all involved It explains the process for requesting a cancellation and the free applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment. Therefore, we have a strict enforced 24 hours cancellation and rescheduling policy.

If no prior notice or the notice given is not provided with the required 24 hours time of your appointment  – full payment will be taken and rescheduling may not be possible.
Out with 24 hours of appointment time you must call us /WhatsApp on 07859 952039 or email at resetfloatcentre@gmail.com alternatively you can Facebook messenger us.

Late arrivals can only be extended to the remaining time of the scheduled appointment. If you are 30 minutes or more late we will have to reschedule/cancel the appointment, which will incur full payment.

We understand that special unavoidable circumstances may cause you to cancel within 24 hours. Fees in this instance maybe waived but only with management approval.

We believe at Res(e)t Float Centre that good relationships are based upon understanding and good communication.

Privacy Policy

At Reset Float Centre, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.We will change this Policy in line with legislative changes, so please check this policy on an ongoing basis to keep abreast of any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to

    How do we collect information from you?

    We obtain information about you when you use our website, for example, when you contact us about products and services.

      What type of information is collected from you?

      The personal information we collect may include your name, address, email address and any other personal information you choose to give to us.

        How is your information used?

        We may use your information to:

          • seek your views or comments on the services we provide;
          • notify you of changes to our services;
          • send you communications which you have requested and that may be of interest to you;

          Information Retention

          We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary, to complete the purpose for which it was gathered, or for as long as is set out in any relevant contract you hold with us.

            Who has access to your information?

            We will not sell or rent your information to third parties.

            We will not share your information with third parties for marketing purposes.

            We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our staff and clients.  However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

              Consent

              You have a choice about whether or not you wish to receive information from us.

              We will not continue to contact you for marketing purposes by email, phone or text message unless you have given your explicit prior consent. We will not continue to contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email resetfloatcentre@gmail.com

                16 or under

                We are obliged to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please ensure you obtain your parent/guardian’s prior permission whenever you provide us with your personal information.

                  Accessing and updating your information

                  You have the right of access to your personal information held by Reset Float Centre. You also have the right to request that your personal information is permanently erased.

                  Anyone wishing to access or erase their personal information should put their request in writing to the company.

                  Reset Float Centre will endeavour to respond to any such written requests as soon as is reasonably practicable within 31 calendar days, in compliance with the GDPR.

                  Exemptions:
                  Certain data is exempt from the provisions of the GDPR which includes the following: –

                    • National security and the prevention or detection of crime
                    • The assessment of any tax or duty
                    • Where the processing is necessary to exercise a right or obligation conferred or imposed by law upon the company.

                  The above are examples only of some of the exemptions under the Act. Any further information on exemptions should be sought directly from the company

                    Accuracy

                    The accuracy of your information is important to us. We’re always working on ways to make it easier for you to review and correct the personal information that the company holds. If you change your email address, or if any of the other information we hold is inaccurate or out of date, please email us at: resetfloatcentre@gmail.com.

                      Breach

                      Security precautions are in place to protect the loss, misuse or alteration of your information.

                      When you give us your personal information, we take steps to ensure that it is treated securely. Please be aware that whilst we take all reasonable precautions to protect any data in transit, we cannot 100% guarantee the security of any information you transmit to us via this medium, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

                      If you believe your information has been compromised and would like to lodge a complaint, please contact our Data Protection Officer by emailing: resetfloatcentre@gmail.com Alternatively, you can lodge your complaint directly with the Information Commissioners Office.

                        Use of ‘Cookies’

                        A cookie is a small file which is placed on your device when you visit a website.

                        A cookie is normally used to store basic information about your visit, such as site preferences, profile status or past actions.

                        This site uses cookies to collect information about how visitors use a website, for instance which pages visitors go to most often. This information is used to help us improve our website. These cookies don’t collect information that identifies a visitor.

                        The cookies used are:

                        1. Reset Float Centre_cookie_policy
                          This cookie is used to remember the state of the cookie banner. Once you accept the cookie it will be stored and remind the site not to show the cookie banner again.
                        2. _ga, _gat
                          These are cookies for Google Analytics which help us track how visitors use our website.

                          Review of this policy

                          We keep this Policy under regular review. This Policy was last updated in May 2021.

                            The waiver form

                            At Res(e)t Float Centre we want you to have the best experience and we have made all reasonable efforts to ensure a comfortable, clean and safeenvironment for you. We request that you read the following and sign below to indicate your agreement to the following information and policies. This waiver form will apply to the now contemplated float and all subsequent float experiences taken by the undersigned with Res(e)t Float Centre.

                              Facilities & Amenities provided

                                1. I understand that any products or incidentals e.g., ear plugs, soaps, shampoos, Vaseline, hairdryers, face towels supplied by Res(e)t Float Centre are used voluntarily and with full consent and a full knowledge of use by all clients. 
                                2. It is up to each individual to take care and use the highest levels of caution to prevent slipping or falling as floor surfaces may be wet and slippery with the salts.

                                Restrictions

                                Due to the nature and design of the pods we do require that all customers are able to enter and exit the pod independently. This is for our insurance purposes. The pods can be slippy due to Epsom salts. While our showers have grab handles for support the float pods cant/dont have them. We advise a pre float visit to make sure our float rooms are suitable prior to booking if you have any doubts as we are unable to offer refunds.

                                I will not use the floatation pod:

                                  1. If I am under the age of 16
                                  2. If I have a communicable disease
                                  3. If I am under the influence of drugs or alcohol
                                  4. If I am epileptic unless in the opinion of my GP/Physician, my epilepsy is under control so that I am in sufficient control of my seizures not to endanger myself in the floatation pod
                                  5. If I suffer from diabetes, unless, in the opinion of my GP/Physician, my diabetes is under medical control so that I am in sufficient safety to use the floatation pod.
                                  6. If I have kidney disease, unless, in the opinion of my GP/Physician, my Kidney Disease is under medical control so that I am in sufficient safety to use the floatation pod.
                                  7. If I suffer or have suffered from Chronic Heart disease, unless in the opinion of my GP/Physician, my Chronic Heart Disease is under medical control so that I am in sufficient safety to use the floatation pod.
                                  8. Clients are required to use ear plugs provided. If you choose not to it is at your own risk.
                                  9. I will not use the floatation pod if I have not showered thoroughly and still have oils or creams on my body.
                                  10. If I have open sores
                                  11. I further understand that the floatation pod uses pharmaceutical grade magnesium sulphate – Epsom Salts and nontoxic biodegradable cleaning products which will be in the water. Please be aware that some people may experience skin allergies or a reaction to the chemicals. 
                                  12. I will not use the floatation pod if I have hair dye / colouring that does not run clear or had a spray tan or tattoo in the last week.
                                  13. If I have incontinence, or voluntarily/involuntarily release of bodily fluids.
                                  14. If you contaminate the floatation pod in anyway you will be required to pay the cost of clean up and refilling the pod with Epsom Salts (£500-£1000) depending on the current cost of supplies and extent on damage.

                                  Etiquette

                                  The Float rooms/pods are used for relaxation purposes and needs to remain a quiet, relaxed environment. Please make every effort to be respectful and not disturb clients before, during and after floating.

                                  I am choosing to float using Res(e)t Float Centre and will not hold the owners liable for any injury during a session or while in the premises. Res(e)t Float Centre reserves the right to refuse service to anyone. I have read and understand and agree to the all the terms and policies listed above.